Emergency Police Contact Number - 9-1-1

9-1-1 is ONLY to be used for Police, Fire or Medical emergencies, where a life is in danger; a crime is in progress or a crime has just occurred.


Non-Emergency Police Contact Number - 604.925.7300

The majority of 9-1-1 calls are not of an emergency nature and immediate response is not required.  Please use the non-emergency police contact number whenever possible to keep the 9-1-1 lines open for people who need to report an emergency situation.


What Will You Be Asked When Reporting a Crime?

Call Takers will ask you important questions that you will be required to answer when reporting a crime or incident to the police. Providing the Call Taker with as much information as possible will assist police units in responding to you in a timely manner. This is necessary and will not incur any delay in police response time.


You will be asked to provide the following types of information:

  1. Date, time and location of the crime or incident
  2. Personal information such as; surname, given name(s), date of birth, address, phone number(s), e-mail address
  3. Details of your business
  4. Details of your vehicle and/or property
  5. Description of what occurred

In the case of an "in progress" call, the Call Taker will ask you to remain on the line while a police officer is dispatched to the scene. You will then be asked a number of important questions (see above).


Calling 9-1-1

If you dial 9-1-1, you will first be asked if you require Police, Ambulance or Fire. Depending on your choice, your call will be transferred to the applicable police agency (where you reside). During this time, you will be asked to provide information regarding your emergency and to stay on the line until the police arrive.


If you dial 9-1-1 in error, please STAY ON THE LINE until you speak with an operator. If you hang up before the operator has an opportunity to speak with you, it will be necessary to dispatch a police officer to your address.


If you are not sure if an incident is an emergency, please call 9-1-1 and the Call Taker may ask you to call the non-emergency number.