|Report a Compliment or Complaint|
If You Have a Compliment
The West Vancouver Police Department would like to hear from you if you have something positive to say about any of our police officers or civilian staff.
If You Have a Complaint
The Police Act is the provincial statute that governs conduct of municipal police officers throughout British Columbia. The act sets out legal parameters on how citizen complaints against municipal police officers or municipal police departments are investigated and reviewed.
You may file a formal "registered complaint" or you can report your concerns as a "non-registered complaint".
All complaints, registered and non-registered are reviewed by the British Columbia Office of the Police Complaint Commissioner (OPCC).
If you are unsure whether or not you would like to lodge a formal complaint, please feel free to contact the sergeant assigned to our Professional Standards Section or the on-duty police supervisor through the contact information listed below. All complaints received will be followed-up, in a timely manner.
Complaints involving West Vancouver police officers or service and policy complaints regarding our Police Department can be submitted in writing, by telephone, or in person.
Complaint forms can be picked up at the front counter of the West Vancouver Police Department or you may download it from the link below.
You may also file a registered complaint directly through the Office of the Police Complaints Commissioner(OPCC).
The OPCC provides independent civilian oversight over all Police Act investigations that involve municipal police officers or municipal police departments within our province. To find out more about the Police Act, the police complaint process, or the OPCC, please click on the following link that will allow you to access the OPCC website.
The West Vancouver Police Professional Standards Section will investigate every admissible complaint and the complainant will receive regular progress reports on the status of the investigation. When the investigation has been concluded the complainant will receive a copy of the investigation report.
Professional Standards Section - Hours of Operation
The West Vancouver Police Professional Standards Section is open Tuesday to Friday, during regular business hours. To contact the Professional Standards Section directly by telephone call (604)925-7347.
In the event the Professional Standards office is closed, you can contact the on-duty police supervisor, through our non-emergency phone number 604.925.7300 and they will assist you with your complaint.