|Report a Compliment or Complaint|
If You Have a Compliment
The West Vancouver Police Department would like to hear from you if you have something positive to say about any of our police officers or civilian staff.
If You Have a Complaint
The Police Act is the provincial statute that governs conduct of municipal police officers throughout British Columbia. The act sets out legal parameters on how citizen complaints against municipal police officers or municipal police departments are investigated and reviewed. The Professional Standard Section is responsible for investigating and managing complaints in compliance with the Police Act.
Complaints involving West Vancouver police officers or service and policy complaints regarding our Police Department can be submitted in writing, by telephone, or in person.
If you are unsure whether or not you would like to make a formal complaint, please feel free to contact the Sergeant assigned to our Professional Standards Section or the on-duty police supervisor through the contact information listed above. All complaints received will be followed-up, in a timely manner.
All complaints are reviewed by the British Columbia Office of the Police Complaint Commissioner (OPCC).
The OPCC provides independent civilian oversight over all Police Act investigations that involve municipal police officers or municipal police departments within our province. To find out more about the Police Act, the police complaint process, or the OPCC, please click on the following link that will allow you to access the OPCC website.
The West Vancouver Police Professional Standards Section will investigate every admissible complaint and the complainant will receive regular progress reports on the status of the investigation. When the investigation has been concluded the complainant will receive a copy of the investigation report.