Report a Compliment or Complaint

If You Have a Compliment

The West Vancouver Police Department would like to hear from you if you have something positive to say about any of our police officers or civilian staff.

 

Please add details and your (optional) contact information below:

 

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If You Have a Complaint

Complaints involving West Vancouver police officers or service and policy complaints regarding our Police Department can be submitted in writing, by telephone, or in person.

 
In Writing:

Professional Standards Section
West Vancouver Police Department
1330 Marine Drive
West Vancouver, BC
V7T 1B5

 
Phone:

Professional Standards Section

Non-Emergency

(604) 925-7347

(604) 925-7300
 
For a complaint involving alleged police misconduct to be considered formally lodged, it must be submitted in writing on a Form 1 Record of Complaint document.  You can pick up a copy of a Form 1 Complaint document at the front counter of the West Vancouver Police Department, or you may download it from the link below.

 

Click here to download the Form 1 Record of Complaint

 

If you are unsure whether or not you would like to lodge a formal complaint, please feel free to contact the sergeant assigned to our Professional Standards Section or the on-duty police supervisor through the contact information listed above.  All complaints received will be followed-up, in a timely manner.
 
The Police Act is the provincial statute that governs the conduct of municipal police officers throughout our province and it sets out the legal parameters on how citizen complaints against municipal police officers or municipal police departments are investigated and reviewed.         
 
The West Vancouver Police Professional Standards Section will investigate every lodged complaint and provide the complainant with regular progress reports on the status of the investigation.  When the investigation has been completed the complainant will receive a concluding letter that will include a summary of the investigation, the investigative steps that were taken, and what the outcome of the investigation was. 
 
Alternatively, you may also lodge a formal complaint through the British Columbia Office of the Police Complaint Commissioner (OPCC).  The OPCC provides independent civilian oversight over all Police Act investigations that involve municipal police officers or municipal police departments within our province.  To find out more about the Police Act, the police complaint process, or the OPCC, please click on the following link that will allow you to access the OPCC website.
 

Office of the Police Complaint Commissioner (OPCC)

 

Professional Standards Section Hours of Operation

The West Vancouver Professional Standards Section office is located in the lobby of the West Vancouver Police Department.  The office is open Tuesday to Friday, during daytime hours.

 

Professional Standards Section:  (604) 925-7347

 

In the event the Professional Standards office is closed, you can contact the on-duty police supervisor, through our non-emergency phone number (604) 925-7300 and they will assist you with your complaint.