Frequently Asked Questions

How can I volunteer with the West Vancouver Police Department?

Our Community Policing Unit offers several volunteer programs that will give you the opportunity to help in your community.  Some of the volunteer programs we offer are Block Watch, Speed Watch, Student Work and Advisory Team, and Victim Services.  For more information visit the Become Involved section on our website. 
 

How can I join the West Vancouver Police Department?

All candidates who are looking for an exciting and diverse career with the West Vancouver Police Department, either as a civilian employee or as a police officer, must got through a comprehensive application and screening process.  To be considered, you must initiate the process by submitting your resume with a cover letter to the Sergeant in charge of the Recruiting Section.  Minimum requirements and contact information can be found on our website in our Join the Team section.
 

When should I call 9-1-1?

The 9-1-1 line is to be used for emergencies only. If you are aware of an immediate threat to a person or property, a crime in progress or a serious crime which has just occurred, call 9-1-1 immediately and stay on the line. Be prepared to provide information about the location and information related to the crime.  For more information visit the Report a Crime section on our website.
 

What should I do if I know something about a crime that has already happened?

If you know the crime has occurred in West Vancouver, contact the West Vancouver Police Department at 604.925.7300. If you know the crime has occurred in another municipality, contact the police agency responsible for policing that jurisdiction or contact Crime Stoppers at 1.800.222-TIPS (8477). If you do not know where the crime occurred, contact the police agency within the municipality in which you reside or Crime Stoppers.
 

Does the West Vancouver Police Department attend all motor vehicle accidents?

No, the West Vancouver Police Department will only attend a motor vehicle incident if someone is injured, if a vehicle is not driveable and is a danger to, or blocking, traffic or if there is apparent alcohol or drug use by one of the drivers.
 

What should I do if I see a bear or other dangerous wildlife in my neighbourhood?

Do not approach the animal and ensure you and others in the immediate area maintain a safe distance. If the animal presents an immediate danger to humans, call 9-1-1. If there is no apparent danger to humans, contact WILDLIFE at 604.990-BEAR (2327) or the West Vancouver Police Department at 604.925.7300, who will contact WILDLIFE.  If you are unsure of potential danger to humans, contact the West Vancouver Police Department. In all cases in which wildlife pose an immediate threat to humans, a police officer will be sent to the location.
 

I hired someone to do some renovations around my house but the job was not completed as agreed. Is this a police matter?

Most work related arrangements are considered a civil matter and are not something the police have the authority to become involved in. However, there are some persons who pose as a legitimate businessperson with the intention to criminally defraud members of the public.  The West Vancouver Police Department is interested in these people.  To prevent being victimized, you should always conduct a thorough examination prior to hiring anyone to do substantial work around your home. The Council of Better Business Bureaus (www.ccbbb.ca) also has advice on what to look for and what you can do to protect yourself. If you are a resident of West Vancouver and you do become the victim of a scam, contact the West Vancouver Police Department at 604.925.7300.
 

What can I do about my noisy neighbors?

If you have a positive relationship with your neighbours, you may choose to deal directly with them. However, depending on the circumstances, excessive noise may or may not be a contravention of the District Noise Control Bylaw or a Provincial or Federal Statute and may be better dealt with by the police. If you reside within the District of West Vancouver and you wish advice or police assistance, contact the West Vancouver Police Department at 604.925.7300.
 

How do I obtain a Criminal Records check?

If you are a resident of West Vancouver, you may obtain a Criminal Records check from the West Vancouver Police Department. You must attend, in person, to 1330 Marine Drive, West Vancouver between the hours of 9 a.m. and 5 p.m., Monday through Friday, and produce picture identification which shows your West Vancouver address. If you have recently moved to West Vancouver and your picture identification still has your old address, you may produce proper picture identification along with some form of proof of residency in West Vancouver. There is a $55.00 fee (tax included) if the check is related to employment and a $22.00 fee if the check is related to volunteer service. The volunteer service request must be accompanied by a letter from the volunteer organization.
 

Can I get fingerprinting done at the West Vancouver Police Department for Immigration and Citizenship, Name Change or Security License Applications?

The West Vancouver Police Department Community Services Unit will provide civilian fingerprinting for West Vancouver residents only.   The service is provided for a $55.00 fee (tax included), payable by Credit Card, Debit Card or cash.
 
Tuesdays between 9 a.m. and 11 a.m. and Thursdays between 3 p.m. and 4:30 p.m.  Appointments are not required, however we do recommend calling 604-925-7300 in advance of arrival to confirm staff availability.
 
How do I report a vehicle which is illegally parked?
Parking Bylaw offences should be reported to the District Bylaw and Licencing Services at 604.925.7152 between the hours of 8 a.m. to 8 p.m., seven days per week. Bylaw offences outside of those hours should be reported to the West Vancouver Police Department at 604.925.7300.
 

Can I Refuse Service To Someone At My Business?

Case law in Canadian Courts does allow businesses to refuse service. This is commonly referred to as ‘The Shopkeepers Right To Refuse”.  Signage and advertising invites the public to enter a private business property. A business owner or operator can lawfully revoke the invitation.

 

Selection of a person for removal from your business must not constitute discrimination prohibited under the Canadian Charter of Rights. (Race, National or Ethnic origin, Colour, Religion, Gender, Age, Mental or Physical Disability, Sexual Orientation) 

 

In a general sense, Property owners or their agents may refuse service to a person because of what that person is doing or has done and NOT because of who the person is.   If any person is actively committing a criminal offence at your business, (ie-Assault, Theft, Property Damage) Call for an immediate police response.

 

If removal of a person is sought for conduct short of a defined Criminal Code offence, the Right to Refuse Service remains, but requires additional steps.

 

Unwanted conduct can include, but is not limited to Disturbance of other customers or staff, unacceptable noise or physical conduct, crude language, intoxication, interruption of store operations, prior offences against business.

 

Merchants or staff seeking to exercise the right to refuse service should directly inform the subject of the removal request using clear, simple phrasing such as “I don’t want your business. I want you to leave.”

 

If the person refuses to leave, contact police and request attendance of a patrol officer. Provide clear information to the Police Call-taker about why you are asking the person to leave.  If the person still won't leave after police arrive the staff member or owner will be asked to repeat the request to leave in the presence of the officer.  

 

If the individual still refuses, the owner or staff member will be asked to add physical direction to the verbal request by gently taking hold of the person’s arm to attempt to lead them from the premise. This establishes that a person has refused both verbal and physical direction to leave a property. A person refusing to leave a property in this situation faces investigation, arrest and possible prosecution for the offence of Assault by Trespasser S.41(2) CCC.